Customer Service – The Differentiation Factor

Teachers
Mustafa Sameer
Category:
Other Programs /

Duration: 24 Hours
Lectures: 3
Certificate of Completion

COURSE DESCRIPTION

In the time of extremely competitive markets, where services and products are highly over commoditized, organization will fail to compete on merely product/service features, cost and/or promotions.

The real component for competition becomes customer experience through the service provided.

This training program is designed to train organizations to plan and implement customer service in a way that brings customers back to experience service that outdoes the competition.

Requirements

No requirement Needed

What is the target audience?

  • Call Center Agents.
  • Customer service representatives and/or reception staff.
  • Marketing and sales staff who needs to market through the phone.

Objectives [what you will learn]

  •  At the end of the training program participant will be able to:
  •  Demonstrate a customer service approach
  •  Master the customer interaction cycle
  • Apply techniques to deal with difficult customers
  • Demonstrate confidence and skill as a problem solver
  • Understand the various critical elements that affects customer service in the organization

Exam

Local Exam Provided by Iqtidar Training Center

About vendor

Iqtidar Training Center  customized courses to suit all areas of improvement, to all experienced professionals within any type of organization.

CURRICULUM

  • Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Meeting Expectations & Exceeding Expectations
  • Pre-Assignment Review
  • Customer Interaction cycle
  • Communication Skills
  • Creating Positive Relationships
  • Valuing your Customer
  • Positive Attitude – Creating a Positive Self-Image
  • Dealing with Difficult Customers/Callers
  • Seven Steps to Customer Problem Solving
  • Assertiveness
  • The Critical Elements of Customer Service

About Instructors

Mustafa Sameer
Mustafa is a thinker, writer, communicator and team leader with great ability to see the big picture.

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