Conflict Resolution – The Growth Catalyst

Teachers
Mustafa Sameer
Category:
Soft Skills /

Duration: 18 Hours
Lectures: 4
Certificate of Completion

COURSE DESCRIPTION

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.

However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

Requirements

No requirement Needed

What is the target audience?

  • Employees in all sectors in all levels
  • Especially supervisors, managers and team leads.

Objectives [what you will learn]

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.

Exam

Local Exam Provided by Iqtidar Training Center

About vendor

Iqtidar Training Center  customized courses to suit all areas of improvement, to all experienced professionals within any type of organization.

CURRICULUM

  • Course Overview
  • Defining Conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Action
  • The Johari Window
  • Stages of Conflict
  • Creating the Win/Win
  • Conflict Resolution Style Questionnaire
  • The Role of Communication in Conflict Resolution
  • Active Listening Skills
  • Paraphrasing Skills
  • Powerful Questions
  • Body Language
  • Pre-Assignment Review
  • The Conflict/Opportunity Test
  • Conflict and Its Resolution
  • Helping Others Through Conflict

About Instructors

Mustafa Sameer
Mustafa is a thinker, writer, communicator and team leader with great ability to see the big picture.

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