Anger Management – The Pathways to Peace

Teachers
Mustafa Sameer
Category:
Soft Skills /

Duration: 12 Hours
Lectures: 4
Certificate of Completion

COURSE DESCRIPTION

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is designed to help give you and your organization that edge.

This workshop will help you teach participants how to be one of those smart sales professionals.

Requirements

No requirement Needed

What is the target audience?

Anyone with anger issues

Objectives [what you will learn]

  • Recognize how anger affects your body, your mind, and your behavior.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.

Exam

Local Exam Provided by Iqtidar Training Center

About vendor

Iqtidar Training Center  customized courses to suit all areas of improvement, to all experienced professionals within any type of organization.

CURRICULUM

  • Course Overview
  • What is Anger?
  • Costs and Pay-Offs
  • The Anger Process
  • How Does Anger Affect Our Thinking?
  • Understanding Behavior Types
  • Managing Anger
  • Communication Tips and Tricks
  • Workshop Wrap-Up

About Instructors

Mustafa Sameer
Mustafa is a thinker, writer, communicator and team leader with great ability to see the big picture.

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