Body Language in Business – Decoding the Signals

Teachers
Mustafa Sameer
Category:
Sales & Markeing /

Duration: 12 Hours
Lectures: 3
Certificate of Completion

COURSE DESCRIPTION

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this workshop!

Requirements

No requirement Needed

What is the target audience?

  • Customer service representatives and/or reception staff
  • Marketing and sales staff

Objectives [what you will learn]

  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
  • Use mirroring and matching techniques to build rapport
  • Shake hands with confidence
  • Dress for success

Exam

Local Exam Provided by Iqtidar Training Center

About vendor

Iqtidar Training Center  customized courses to suit all areas of improvement, to all experienced professionals within any type of organization.

CURRICULUM

  • Course Overview
  • Body Language
  • Give Me Some Space!
  • What’s Your Face Saying?
  • What’s Your Body Saying?
  • Pre-Assignment Review
  • Mirroring and Leading
  • Monitoring Your Posture
  • Dressing Up
  • Shaking Hands
  • How Are You Doing?
  • Workshop Wrap-Up

About Instructors

Mustafa Sameer
Mustafa is a thinker, writer, communicator and team leader with great ability to see the big picture.

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